![The Outstanding Agent Award goes to… Matthew Solomon from haus & haus in Dubai — February 2019](https://ggfx-handh3.s3.eu-west-2.amazonaws.com/i/latest_news_AWARDS_matthew_PF_feb2019_eb7eec3ffa.jpg)
Tell me about your big achievement? Last month’s big sale(s)
"Two days before heading back to the UK for Christmas, I got an inquiry through Property Finder on some villas I had for sale on the Palm from a person who was here on holiday with his family. I went over various options with him, including some of the larger custom built villas. Within a couple of days of being back home I got a formal offer through for two villas, not just the one. I was trying to handle all the regular objections you get, with various back and forths between buyer and seller, but it was becoming increasingly difficult to deal with these as I would do normally. So, with no financial commitment from the buyer, I made the decision that I needed to be back in Dubai. Within a few hours I was on the plane, heading back to DXB!"
How do you tailor your approach so you set yourself apart?
"I’ve always adopted a ‘customer is king’ style of approach. Sellers and buyers are both important to me, so I always make sure I give them both the attention they deserve. I have a very rigid policy that I go to all my viewings. I don’t over qualify, which is something a lot of agents do here. I simply try to do my best to go above and beyond, treat buyers and sellers, as they should be treated. Like I just said “customer is king!”
What is the question you are most often asked by property seekers?
"What’s the best price? Which is and understandable question, but it’s a difficult one. You’ve got the buyer who’s there to buy, and the seller who’s there to sell. You’ve got neither of the parties there to both “buy and sell.” Again it comes back to the listening approach I mentioned earlier. At the end of the day no one is going to tell you their best price, no one is going to say their maximum budget, that comes out when you find the right buyer for the right property, and then you make it happen."
How big of a role does Property Finder play in your job? What specifically do you use Property Finder for?
"Massive! Obviously the majority of my leads, and our company’s leads come from Property Finder. It plays a very big role at the back end of our business as well: Firstly, I like to use Property Finder to keep a close eye on the properties I have for sale. Particularly Property Finder Manager, I use that as an easy way to manage the portfolio of properties that I am working on. Lead Tracker and Price Finder help me a lot as well in discussing various points with my clients.
My favourite features would probably be the Price Finder, and the Marketing Reports. These have been very useful. I still send them out every week to pretty much all of my sellers. It’s simple, and it’s fact based."
This article was originally published here on propertyfinder.ae/blog