Shaimaa Osman

Position:Customer Experience Manager

Languages spoken:English, Arabic

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Born in the UAE, Shaimaa graduated in Business Administration and Finance in Dubai. She decided to challenge herself and pursue a career in customer experience using her strong interpersonal skills and knowledge of business structures.

Shaimaa applied her talents in the beauty industry and quickly worked her way up to a management position. After a few years, she joined haus & haus as a customer experience manager, ensuring an outstanding level of support for all haus & haus clients.

Fluent in Arabic and English, Shaimaa's goal is to communicate effectively with customers, understand their needs and provide viable solutions.

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We've been unlocking opportunities for our clients for over 10 years – here are some of their stories.

More Reviews

J Middle

26 November 2024

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Shaimaa and Chiara from customer care department are the most understanding and caring customer care representatives I have ever experienced anywhere. Shaimaa sets her standards high in the level of care for Haus & Haus customers receive. This can be shown by her whole department professional work and ensuring that the customers receive the proper answers and are happy with their experience. The big multi national companies could take notes on customer care from Shaimaa and her staff.

sean thompson
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Haus and Haus and in particular Shaimaa helped me navigate a tricky admin issue relating to a rental property with absolute professionalism. Really appreciated her going above and beyond what would have normally been required so that I had a positive outcome.

Alessandra Monittola
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I had a great experience with Haus & Haus group! Shaimaa and Fatima were both very helpful, professional, kind and I will definetly recommend them to all my friends and family! Thank you!